Triveros Returns & Exchanges

At Triveros, we take pride in providing quality uniforms and a great customer experience. If something isn’t quite right, we’re here to help. Please review the following policy to ensure a smooth and efficient return or exchange process.

Returns & Exchanges — What’s Eligible?

Returns and exchanges are accepted within 14 days of delivery, provided that:

• Items are unworn, unwashed, and unaltered.
• Items are in their original condition, with all original tags attached.
• Items are free of stains, odors, damage, or other signs of use.
• A copy of the invoice or other proof of purchase is included with the return.

All returns and exchanges are subject to approval by Triveros.

What Can’t Be Returned or Exchanged?

The following items are not eligible for return or exchange:

• Customized or altered items, including custom hemming, tapering, tailoring, or other modifications.
• Items featuring logos, embroidery, heat transfers, screen printing, or other added artwork.

How to Start a Return or Exchange

To request a return or exchange, email returns@triveros.com to request a Return Authorization (RA) number.

Please include:

• Invoice number
• Item(s) you wish to return or exchange
• Reason for the return or exchange

We will respond to your request within 3–5 business days with instructions and, if approved, an RA number.

Once your return is approved:

1. Pack the item(s) securely to prevent damage during shipping.
2. Include the RA number with your return.
3. Ship the package to the return address provided by Triveros within 7 business days of receiving your RA number.

Return shipping costs are the customer’s responsibility, unless the return is due to an error on the part of Triveros, such as receiving an incorrect item or an item arriving defective.

Defective or Incorrect Items

If you receive an incorrect item or an item arrives with a manufacturing defect, please contact us at returns@triveros.com within 14 days of delivery.

We will work with you to resolve the issue and, when appropriate, provide a replacement or other suitable resolution.

For confirmed Triveros errors or manufacturing defects, return shipping costs and the 10% restocking fee will not apply.

Exchanges

Exchanges are subject to product availability.

If the requested replacement item is unavailable, Triveros may offer an alternative item, store credit, or another appropriate resolution.

Any applicable difference in price will be communicated before the exchange is processed.

Credits, Refunds & Fees

Approved standard returns will be issued as a Triveros credit memo with no expiration date. Credit may be applied toward a future Triveros purchase.

• Original shipping charges are non-refundable.
• A 10% restocking fee will apply to eligible standard returns.
• The restocking fee does not apply to returns resulting from a confirmed Triveros error or manufacturing defect.
• Triveros does not provide cash or credit-card refunds for standard returns unless otherwise agreed upon by Triveros.
• Important Notes

Returns that do not meet the requirements of this policy may be refused or returned to the customer at the customer’s expense.

Triveros reserves the right to review and approve all returns and exchanges on a case-by-case basis.

Questions?

Have a question about a return or exchange? Contact our Customer Service team at info@triveros.com. We’re happy to help!