Refund policy

Triveros Returns & Exchanges Policy

At Triveros, we take pride in delivering top-quality uniforms and great customer experiences. If something’s not quite right, we’re here to help! Please review our return and exchange policy below to keep things smooth and simple:

Returns & Exchanges – What’s Eligible?

• Returns and exchanges are accepted within 14 days of delivery.
  
• Items must be unworn, unwashed, and in original condition, with tags still attached.
  
• Be sure to include a copy of your invoice or proof of purchase with your return.
  

What Can’t Be Returned?

We wish we could take everything back, but there are a few exceptions:

• Customized or altered items (including hemming, tapering, or other modifications).
  
• Any item with logos, embroidery, heat transfers, or other added artwork.
  
• Items marked as final sale or clearance.
  

How to Start a Return or Exchange

• Send an email to returns@triveros.com to request a Return Authorization (RA) number — we’ll get back to you within 3 to 5 business days.

Be sure to include the reason for the return or exchange, a list of the items, and the invoice number in your message.

• Once approved, pack up your item(s) securely and make sure the RA number is included in the package.
  
• Ship it to the address we provide within 7 business days of receiving the RA.
  Note: Return shipping is on you, unless we made a mistake, of course!

Credits & Refunds

• Approved returns will be issued as a credit memo with no expiration date—use it whenever you're ready to order again!
  
• Shipping fees are non-refundable.
  
• A 10% restocking fee will apply to eligible returns.
  

Have questions? Reach out to our friendly Customer Service team at info@triveros.com. We’re happy to help!